Return Policy
Return & Cancellation Policy
Order Cancellation
Orders may be cancelled before shipment. Once your cancellation is approved, the refund will be processed promptly, although your bank or payment provider may require several days to finalize the transaction. Orders that have already shipped cannot be cancelled.
Product Issue Resolution
To preserve product integrity and ensure a consistent brand experience, we do not accept the physical return of any items. However, we remain fully committed to the authenticity and quality of every piece we ship. If an issue arises, we offer the following resolutions:
Quality Concerns
If your item presents a quality issue, please contact us within 14 days of delivery and provide clear photo or video documentation. Upon verification, we will offer appropriate compensation based on the nature of the issue.
Authenticity Concerns
If credible evidence indicates that a product is not authentic, we will issue a full refund, with no return required. For products that are more prone to authenticity concerns, we strongly recommend recording an unboxing video as supporting evidence.
Verification
To assist our review, please provide:
· Photo/video evidence
· Proof of purchase
· Order number
Additional details may be requested to ensure a fair evaluation.
Refunds
Once your claim is reviewed, you will be notified of its approval or rejection. Approved refunds will be issued to your original payment method. Processing times vary depending on your bank or payment provider.
Late or Missing Refunds
If your refund has not been received, please verify with your bank and payment provider, as posting times may vary. For further assistance, please contact Dayangshopify@outlook.com.